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Emma is an AI-powered patient engagement layer that sits on top of your existing healthcare systems and automates patient interactions via voice and SMS. It doesn’t replace your systems of record — it augments them by consuming context, running intelligent workflows, and writing structured outcomes back where they belong. The result is faster, more consistent patient engagement without rebuilding your clinical or operational stack.

Architecture

Understand how data moves from your systems through Emma and back.

Integration Methods

REST APIs, webhooks, MCP, and workflow orchestration.

Abandonment Recovery

Recover patients who drop off at telehealth checkout.

New Patient Intake

Register and book new patients in a single call.

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How Emma works

1

A system event occurs

Your connected system — EMR, forms platform, payment processor, or another operational platform — fires an event or calls Emma directly with the relevant patient and workflow context.
2

Emma starts the workflow

Emma picks up the configured workflow for that event type, loading the appropriate logic, communication templates, and permitted system actions.
3

Emma engages the patient

Emma contacts the patient by voice or SMS, answers questions, collects information, and performs approved system actions mid-call — such as booking an appointment or recovering a payment.
4

The outcome goes back

Emma posts the structured outcome — status, disposition, booked appointment, recovery result, or escalation flag — to the designated system of record automatically.
Emma augments your existing technology stack. Your EMR, CRM, and operational platforms remain the source of truth.